About Us — Mortgagee Sales NZ | Tristan Harcourt & Team at Harcourts

How We Work

Our Approach

Every mortgagee sale has two sides: the lender who needs a professional result, and the borrower who needs an empathetic agent.

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For Lenders

Our Priorities with Lenders

Property Access

Securing property access is one of our foremost priorities during both the appraisal and sale stages. Thorough access enables more accurate appraisal ranges and allows us to maximise the market price achieved for all stakeholders.

Comprehensive Marketing Packages

We deliver comprehensive marketing packages encompassing digital media, social media, print media, database communications, and where appropriate, targeted physical mail to ensure maximum market exposure for every property.

Consistently Structured Reports

Our clients are kept fully informed throughout the campaign with structured, consistent reporting that captures real-time market feedback, enquiry levels, and buyer sentiment at every stage.

Sale Methods

We offer a full spectrum of sale methods including auction, tender, deadline treaty and negotiation, with each approach tailored to the specific characteristics and circumstances of the property.

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For Borrowers

Our Priorities with Borrowers

Empathy

We take a genuinely empathetic approach with every borrower we encounter. Understanding the human side of each situation enables us to navigate the process with care, which ultimately contributes to achieving the best possible result for our clients.

Respect for Their Space

We coordinate all property access respectfully, always providing appropriate notice and working around the occupant's schedule wherever possible. Privacy and dignity are non-negotiable throughout the entire process.

Communication

Our multilingual service removes barriers to communication and understanding, ensuring that borrowers from all backgrounds are kept informed, comfortable, and supported at every stage of the process.

The Team

Meet the Team

One national team — Christchurch-led coordination, Auckland execution, and a single reporting standard for a lender's entire book.

Tristan Harcourt

Team Leader — Special Projects & Mortgagee Recovery

•27 years of real estate experience
•Personally completed 500+ mortgagee and forced-sale transactions
•Involved in 3,000+ mortgagee matters, from the Far North to Stewart Island
•Specialist in mortgagee, insolvency, High Court and rating sales

📞 027 433 0112 · ✉️ tristan.harcourt@harcourts.co.nz

Shelley Barry

National Co-ordinator — Mortgagee Recovery

•Working within the Mortgagee Division since 2011
•Coordinates mortgagee recovery instructions nationally — the consistent point of contact for lenders and solicitors
•First-class processes and a superior customer experience on every file
•The person the team relies on for complex, challenging and time-sensitive matters

Ron Yang

Mortgagee Sales Specialist — Auckland

•Postgraduate Diploma in Psychology, majoring in Applied Behaviour Analysis
•15 years of real estate sales experience
•Multiple award winner across various agencies
•Fluent in English and Mandarin

📞 021 885 998 · ✉️ ron.yang@harcourts.co.nz

Zoran Farac

Mortgagee Sales Specialist — Auckland

•Former international swimmer
•18 years of real estate experience
•Multiple award winner across various agencies
•Fluent in English and Croatian, not so fluent in Japanese

📞 021 175 0075 · ✉️ zoran.farac@harcourts.co.nz

Our Supporting Team

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Zoey Zhou

Personal Assistant

•Master in Marketing
•Runs the administration for the team
•Excellent attention to details
•Fan of K-pop, J-pop and C-pop

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Vivian

Marketing Manager

•Master in Philosophy
•Bachelor in Creative Art
•Runs marketing campaigns for all listings and the team

The Mortgagee
Sales Specialists

Our Track Record

Our Approach